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Sunday, 27 November 2011

Bad News on the Ebay Front Line

I promised I would give progress of my ups & downs so today I'm chatting about an ongoing problem for a lot of sellers on ebay. After a few years of being Top Seller we have all of a sudden started to receive some bad ratings. One I know of was for postage by someone who wasn't happy that he received his parcel on day 3 instead of day 2. Ok, a little petty of him but there's nothing a seller can do about this. The rest of his feedback was good. Then shortly after this, we received another rating of 2 (out of 5) for postage, but have absolutely no idea why. We couldn't think of any parcels that had gone out late. Again we could do nothing about it as we didn't even know which of our customers was so unhappy. Then we had a great shock that one of our customers left us a rating of 1 for everything, yet still left a positive comment in the feedback. Again we have no idea who it is so we cannot contact them to recftify the problems. We can think of no-one who we have had 'Bad Communication' with yet this category was rated as 1.

All very frustrating for the innocent seller who hasn't a clue what they have done wrong. I post this on my blog because this blog is about the ups and downs of my business life. It's hopefully going to summarise if I grow or if I fall. Sales have been down for a few days, which is always worrying for any retailer. Strangely they can just as suddenly increase. It's a bit like the slow moving traffic jam, and once you get to the end there appears to be no problems whatsoever to have caused the snail pace. It's the same with online sales, you don't know why sales just suddenly dropped off or suddenly come all at once, all with no apparent reasoning to it.

I'll keep my blog updated on how serious this low rating effects us. Not sure what happens as we have never had any low ratings before now.

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